Terms & Conditions

Orders are non-refundable and non-transferable once tickets have been issued.

If an exception is to be made to this policy, there is a 10% fee applied to the order total, minus the delivery fee. This covers re-stocking and processing fees regarding your ticket purchase.

Changes in Products and Pricing.

We are constantly updating and revising our offerings of Products, and we may discontinue Products at any time without notice to you and will not be liable for any lack of availability of Products that you may wish to order through our site.

All pricing for the Products available on our site is subject to change. For all our prices and Products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, price changes, errors in advertisements and other extenuating circumstances.

In the event the amount you pay for a ticket or voucher is incorrect, regardless of whether such error is due to an error in a price posted on this Website or otherwise communicated to you, or due to a human error or a transactional malfunction of this Website or other Know Before U GO-operated system, then we shall have the right (but not the obligation) to cancel that ticket or voucher (or the order for that ticket or voucher) and refund to you the amount that you paid. Alternatively, we may offer the tickets to you at the corrected price. If the corrected price is not acceptable to you, we will allow you to cancel your order.

Restrictions and Disclaimers.

Ticket prices are controlled by the theme parks and other area attractions and are subject to change without notice. Know Before U GO is not responsible for lost or stolen tickets. Lost or stolen tickets will not be replaced. Some parks or attractions may be closed due to refurbishing, capacity, weather or special events; and may otherwise change or be discontinued without notice.